Christopher qualified as a solicitor in 1976 and specialised in collections. In recognition of the growing importance of computer technology and how that could assist bulk recoveries for institutional clients, he established the business in the early 1980’s. Information technology remains at the forefront of everything we do and having designed the bespoke case management system Christopher now focuses on its continued development and overall IT strategy.
Since joining the company 25 years ago from a well -known Manchester practice, Nigel has represented and advised Banks, Financial Institutions and Utility companies in volume secured and unsecured recoveries. As managing director he leads the strategic development of the business.
In recognition of his considerable industry experience he is regularly asked by clients to review, audit and recommend improvements to their own internal collection procedures to ensure optimum recoveries and pro – active regulatory compliance. As all managers’ report directly into him, Nigel ensures the company’s performance in collections management continues to exceed expectations.
Sara has 30 years residential and commercial conveyancing experience; in particular volume sales and possession work for a range of lenders. Her experience and technical knowledge in this area assists our Secured Collections department with all aspects of its work.
Jeremy worked for major regional firms before joining the business over 20 years ago. He has a wealth of experience in both secured and unsecured recovery litigation and has been involved in some leading Consumer Credit Act cases. He supervises our Defended Litigation department and provides our legal “know how“.He is a regular contributor to legal journals and and is often consulted by in – house legal teams. As the firm’s COLP, he leads our Risk , Audit and Compliance functions.
After 10 outstanding years at Restons, including a successful tenure as Compliance Manager and overseeing Secured Collections, Max was the natural choice to take over the position of Operations Manager. Max is responsible for the day-to-day running and supervision of the Client portfolios. With the assistance of a highly professional and motivated team of managers his responsibilities include delivering high quality MI and the implementation of the collections strategy.
With more than 30 years’ experience in Debt Recovery (25 with Restons) Malcolm currently has responsibility for the initial training and continuing education of collections staff.
In light of his extensive breadth and depth of experience he is regarded by Clients as the first port of call when they are seeking advice on their own internal collection projects and has run Client workshops to enhance their understanding of post litigation procedure.
During his 4 years with Restons, Robert has quickly developed an excellent understanding and knowledge of both unsecured and secured collections. Having demonstrated excellent communication and motivational skills, Robert was selected from a number of high calibre candidates to head the Unsecured Collections department. Robert is responsible for the day-to-day running and supervision of the department, including training and the delivery of accurate and detailed M. I.
Chris joined the firm in March 2016 as Complaints Manager having gained 15 years’ experience working for a High Street Bank, the majority of this time working in a Complaints environment within the collections area of the Bank. He has therefore built an excellent knowledge of Consumer Credit within collections, in particular the Dispute Resolution rules that form the basis of complaint handling and Section 7 of the FCA Consumer Credit Sourcebook. Due to his excellent knowledge and substantial experience, Chris moved to the role of Compliance Manager in October 2016 and is now responsible for ensuring our collections performance meets all of the regulatory requirements as well as satisfying the needs of our Clients.
Laura joined the firm in 2007, gaining experience in both secured and unsecured litigation. After qualifying as a Legal Executive in August 2013 and having demonstrated a keen eye for detail , Laura was promoted to the Team Leader of the Defended Litigation Department . She is responsible for the day-to-day running of that department, including supervision of a team of paralegals / trainee solicitors. Laura’s passion and commitment in her role, together with her thorough knowledge of the Consumer Credit Act and Civil Procedure Rules means she is often asked for advice by both internal and external sources in respect of contested CCA-related matters.