Complaints Procedure

Please let us know if you are dissatisfied about the way we have dealt with your account.

You can do this by telephoning us and speaking with any of our Case Managers who will be able to help you. Alternatively you can write to us at;

 

Complaints Department

Restons Solicitors Limited

Trinity Chambers

800 Mandarin Court

Centre Park

Warrington

Cheshire

WA1 1GG

 

Please quote our reference for your account which appears on the correspondence you have received from us.

We will investigate any issue you raise fairly and promptly.

We aim to resolve any issue(s) you raise at the earliest possible opportunity or by close of business on the second working day after you raised it with us.

If this is not possible we will promptly write to you to confirm that we are dealing with the issue(s) you have raised and the proposed date by which you can expect a full written response.

We will then keep you informed on what progress we have made with our investigations into the issue you have raised.

At the very latest we will provide, (in writing), our final response within 8 weeks from the date you raised the issue with us.