How do I make a complaint at Restons Solicitors?

Complaints

We always aim to resolve any situation fairly for you and for our clients. If, on this occasion you feel dissatisfied and would like to make a complaint, our complaints process is below, and we will investigate any issue you raise fairly and promptly.

You can raise your complaint by calling us and speaking with one of our team who will be able to assist. Our phone number is on our contact page here.

Alternatively you can write to us at;

Complaints Department
Restons Solicitors Limited
Trinity Chambers
800 Mandarin Court
Centre Park
Warrington
Cheshire
WA1 1GG

So we can identify you, in all written complaints please quote the reference number for your account which appears on all correspondence we have sent you.

We consider all complaints fairly and aim to resolve your issues at the earliest possible opportunity. If we're unable to resolve your concerns within 3 business days we'll write to you and let you know. We will investigate your concerns promptly and will send you our final response letter as soon as possible and no longer than 8 weeks. We'll keep you updated along the way and inform you if it's going to take us any longer.

Treating customers fairly is at the forefront of our minds and if our customer service hasn't met the high standards that we always expect then we will tell you. We'll also let you know what we will do to put things right.

We are members of the Credit Services Association, the UK trade association for the entire debt collection industry. If you feel that we still haven't resolved your concerns after you've received our final response letter, then you do have the option to refer the matter to them.

Their contact details are below:

Credit Services Association
2 Esh Plaza
Sir Bobby Robson Way
Great Park
Newcastle upon Tyne
NE13 9BA

t: +44 (0)191 217 0775
f: +44 (0)191 236 2709
e: info@csa-uk.com
w: www.csa-uk.com