We always aim to resolve any situation fairly for you and for our clients. If, on this occasion you feel dissatisfied and would like to make a complaint, our complaints process is below, and we will investigate any issue you raise fairly and promptly.
You can raise your complaint by calling us and speaking with one of our team who will be able to assist. Our phone number is on our contact page here .
Alternatively you can write to us at;
So we can identify you, in all written complaints please quote the reference number for your account which appears on all correspondence we have sent you.
We consider all complaints fairly and aim to resolve your issues at the earliest possible opportunity. If we're unable to resolve your concerns within 3 business days we'll write to you and let you know. We will investigate your concerns promptly and will send you our final response letter as soon as possible and no longer than 8 weeks. We'll keep you updated along the way and inform you if it's going to take us any longer.
Treating customers fairly is at the forefront of our minds and if our customer service hasn't met the high standards that we always expect then we will tell you. We'll also let you know what we will do to put things right.
We are members of the Credit Services Association, the UK trade association for the entire debt collection industry. If you feel that we still haven't resolved your concerns after you've received our final response letter, then you do have the option to refer the matter to them.
Their contact details are below:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority .
Please note that calls may be recorded for training and monitoring purposes.
Monday - Thursday 08:00 - 18:00
Friday 08.00 - 17:00